Support

Get Started

  • [Download Clarke for Windows]

  • [Download Clarke for macOS (coming soon)]

  • [Access Web App (coming soon)]

  • [Install on iOS / Android (coming soon)]

Frequently Asked Questions

Q: Where is my license key?
A: Check your email after purchase. Subject line: “Your Clarke License Key.”

Q: Can I use one license on multiple devices?
A: No. One license = one device. You may purchase additional keys for more devices.

Q: What if I lose my key or switch laptops?
A: Email hello@clarketechnologies.co.in with your purchase email. We’ll help you migrate.

Q: Is Clarke open-source?
A: Not yet, but we aim to open the SDK and API by v2.0.

Q: How do I update the app?
A: Updates are automatic unless blocked by your firewall. Manual downloads available on the website.

Troubleshooting

  • Windows: Clarke won’t launch → Check security settings, allow in Defender

  • macOS: Missing Vaults → Reset Finder integration, ensure full disk access

  • Web App: Files won’t decrypt → Browser must support WebCrypto API

  • Common Fixes: Reboot, re-install, clear config file, restart session

Submit a Support Ticket

Email us at hello@clarketechnologies.co.in with:

  • Your license key (if available)

  • OS version

  • Error message or screenshot

  • What you were trying to do

Response time: 24–72 hours (usually <48h)

Premium Support (Coming Soon)

  • Priority ticket queue

  • Live chat availability

  • Dedicated engineer onboarding (for Enterprise users)

Language Support

We currently support queries in:

  • English

  • Hindi

  • French (Beta)

More languages coming soon.

Emergency Cases

If you are a human rights organization, journalist, or whistleblower at risk, use the encrypted form on our [Emergency Help Portal] (coming soon).

We will prioritise your request with confidentiality and care.

We believe encryption support should be human, respectful, and free from surveillance.

Clarke is here to protect you.